Terms & Conditions
Terms and Conditions
Warranties
· All new machines sold are covered by the manufacturer's 12 month collect & return warranty (UK and Ireland only - postcode exclusions apply)
· All warranty repairs are subject to inspection, during the warranty period an acceptable level of maintenance is expected.
· Normal wear and tear is not covered under the manufacturer's warranty. In cases of wear and tear or poor maintenance, the warranty will be void and the repair will be subject to charge.
· It is the sender's responsibility to package these warranty repairs to ensure they are not damaged in transit. We advise you to return the item in its original packaging.
· Refurbished items are subject to the warranty terms detailed in the product description at the time of sale.
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Product Disclaimer
All images are shown for illustration purposes only, actual products and packaging may vary due to changes made by our suppliers. We reserve the right to remove or replace products at our discretion.
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Sinar reserves the right to cancel orders and refund customers' money at any time due to pricing errors or other issues relating to accidental misinformation or online error.​
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Cancellations, returns and refunds.
All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
If you are in possession of the goods, you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
You will not have any right to cancel an order for the supply of any of the following goods:
(a) Calibration samples,
(b) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.
(c) the supply of goods that are made to the customer's specification or are clearly personalised.
(d) the supply of goods that are liable to deteriorate or expire rapidly –
In addition, you will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(c) combine goods with other goods after delivery so that they become inseparable.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
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Card Payments
Exchange rates vary, all payments made to Sinar are in Pound Sterling. Bank Transfer and other payment methods may use other exchange rates, we always recommend checking with your bank/Paypal for their daily exchange rate.
Please note orders totalling over £2500 must be paid by bank transfer. Your order may go through by card or PayPal, but we will be in touch to arrange payment by Bank Transfer.
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Discounts and Promotions
Promotions are subject to availability (only while stocks last) and can't be purchased in conjunction with other price reductions.
Some products cannot be discounted, and promotions and vouchers will not be applicable for use.
Refurbished goods or products that have quantity discounts already applied cannot be further discounted.
We reserve the right to remove products from promotion at any time.
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Coupon Codes
All voucher codes must be entered at the basket stage before checking out, voucher codes cannot be redeemed after the order has been placed.
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False Orders
With a growing number of fraudulent orders, we may hold your order and contact you before processing it. We reserve the right to ask for an alternative method of payment if we expect the card used does not match the delivery address. All attempts to place false orders or attempts to deceive will be reported to the Police.
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Liability
Sinar accepts no liability for loss and/or damage to property or purely economic loss resulting from use of products sold or late delivery. We do not offer any form of compensation for any loss of business. This does not affect your statutory rights where these may differ. As with all provisions in this document they are set out in accordance with the law of the United Kingdom and most particularly that of Northern Ireland.
Images are shown for illustration purposes only and actual products and packaging may vary due to changes made by our suppliers. We reserve the right to remove or replace products with superior products at short notice.
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Variation
We reserve the right to vary these terms and conditions at any time. The terms and conditions we apply to the contract between us shall be those in force at the time we receive your order.
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We reserve the right to amend our prices and shipping charges without prior notice.
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These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
Website T and Cs
Website access
1.1 It is not necessary to register with us to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
Website uptime
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time, but we shall not be obliged to provide such notice.
Visitor provided material
1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute, or use for such other purpose as we deem appropriate all material provided to us, except for personal information, the use of which is covered under our Privacy Policy.
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website, you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
Disclaimer
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times, we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.